FAQ

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Questions Regarding Our Tours

Below you will find frequent questions and answers regarding our tours (cruise excursions).

How long are your cruise excursions?

Our cruise excursions are full day tours and range from 8-9 hours.
The tours departs in accordance to your ship arrival time and return to the port in time for your departure.

How can we be sure that we will make it back to the ship on time?

The tour itinerary is planned according to the arrival and departure time of your ship. In addition, our tour guide is constantly in touch with the port authorities, and will notify them of any case of unplanned delay.

If we weren’t superstitious, we would have note, that we never had a case of delayed return. But we are, so we won’t 🙂

 

 Is there a lot of walking on group tours? 

Generally speaking, most of our tours require decent amount of walking. However, since we operate small group cruise excursions, our guide can be much more flexible and accommodating to travelers with walking difficulties.

Please contact us for any question regarding accessibility in our tours.

 

On tours where lunch is not included. How much to expect to pay for lunch?

Unlike other tour operators who bring their travelers into pricey restaurants that pay them commission. We want our customers to get the real taste of the local cuisine. Our guide will allow you for some free time and provide you with recommendations according to your budget and taste

You can expect to pay anywhere between 35-75 ils per person ($10-$20).

Are credit cards widely accepted in Israel and how accessible are ATM’s?

Yes. Most international credit cards are accepted everywhere in Israel, so you don’t need to carry a lot of cash on you.

ATMs are also widely around, although some charge commission.

How much is customary in Israel to tip the tour guide and driver?

Tipping in Israel is similar to customary tipping in the United States, 10-20% depending on the level of service. Although it is not mandatory, and completely up to you.

At the port, how will I know where to meet our guide?

Once you disembark from your ship your guide will be waiting for you. He/She will have a sign with your names and our company logo “Israel Cruise Excursions”. If your ship is docking in Ashdod, your guide will be waiting for you on the other side of the port entrance center.

At least 1 week before your arrival we will send you the guide contact details, and phone number, so you will be able to contact him/her, once on shore.

Booking and Cancellation

Below you will find frequent questions our customers asks about booking and cancellation of our tours.

How to book our excursions?

In order to book an excursion, please contact us by submitting a “Tour Inquiry Form.” You can also email us directly at info@israelcruiseexcursions.com. Please specify the date of your arrival and the cruise excursion you are interested in. We will get back to you with availability, answers to your questions, and a secure booking link.
We accept most credit cards including Visa, Master Card, and American Express.

What happens if our ship will change its plan and not dock in Israel?

In any case of your ship canceling its docking in Israel, we will issue a full refund. No questions asked!

What is your cancellation policy?

Our cancellation policy is as follow –
Up to 14 days before the tour there will be no cancellation fee, except for a $10 processing fee.
7-13 days before the tour, there will be a 25% cancellation fee, with the additional $10 processing fee.
2-6 days before the tour, there will be a 50% cancellation fee.
48 hours prior to departure, there will be a 100% cancellation fee.

Is there a minimum number of participants on your excursions?

On our small group shore excursions, we usually guarantee a departure when a minimum of 6 participants is reached.

On our private shore excursions, there is no minimum number of participants. The tour is fully customized to your needs and group size.

What happens if not enough people joined the tour?

If we don’t reach the minimum number of participants 3 weeks before the tour, we will contact you and offer you the following options –

  1. An alternative tour – either by us or by one of our partners
  2. A private tour
  3. Full refund with no processing fee

Personal Safety

Below you will find questions regarding safety on our tours.

What measures are taken to assure safety on your tours?

We take the safety of our customers very seriously. We use only safe, new and ministry of tourism licensed mini-buses and vans.

As for personal safety on the tours. Our tours visits some of the most celebrated sites in the world. All of which are well secured and you will not feel uncomfortable during and after your tour.

We hear a lot about Israel in the news, is it safe to go there?

Most people who visit Israel for the first time, are a bit puzzled by the gap between reality and public image. Israel is a modern, western state. Although it is involved in a long conflict, it is safer than most western states.

In fact, Israel these days, is booming with travelers who wish to see and learn more about its history, culture, food and night life.

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Got a question? Contact us!

    [/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1536813221566{padding-top: 125px !important;}”][vc_column][vc_custom_heading text=”What People Say About Our Shore Excursions” use_theme_fonts=”yes”][vc_column_text css=”.vc_custom_1536821256433{margin-bottom: 9px !important;}”]
    Fiona, Ren and Thomas

    “Ofir, our guide was knowledgeable, fun and managed everything smoothly. We were 14 people on the group so we didn’t need to rush anything and had enough time on each site. ”

    Fiona, Ren and Thomas

    [/vc_column_text][vc_column_text el_class=”text-right more-text”]More Testimonials >>[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”row-special-img”][vc_column][vc_video link=”https://www.youtube.com/watch?v=UILKFKzHBc8″ align=”center”][/vc_column][/vc_row]